FAQ'S

WHEN SHOULD I EXPECT MY ORDER?

Please allow 5-7 days after placing your order for it to be received. We will notify you as soon as your items are dispatched. In most cases your order will be dispatched within 24 hours of receiving your order. Please note delivery times may vary depending on your location. 

CAN I PICK UP MY ORDER?

Unfortunately we do not offer pick up of your order.

DO YOU SHIP INTERNATIONALLY?

We currently ship within Australia, New Zealand and the United States.

WHAT IF THE ITEM/S I RECEIVE ARE DAMAGED?

If you do receive your items and they are damaged please contact us immediately at info@scentedpurpose.com.au . We ask that you include a photo of the damaged item along with a brief description of the damage. We will be in contact with you as soon as we can.

WHAT IS YOUR RETURNS POLICY?

Customer service is very important to us. If you have received a product that is faulty, damaged or does not match the description provided please send an email within 7 days to info@scentedpurpose.com.au Please be sure to add your name, product purchased and the reason for return. We are unfortunately unable to offer a refund for change of mind.

Please note our returns policy is 14 days from the receipt of purchase. 

WHAT IF I AM INTERESTED IN BECOMING A STOCKIST?

Firstly we thank you for your interest in our products - it really means a lot to us! We are more than happy to send a wholesale price-list if you are interested in becoming a Scented Purpose stockist. You can contact us via our Wholesale Enquiry Form or email us info@scentedpurpose.com.au